Create a Service Request in Oracle Support
In many cases, we need to open service requests with Oracle support. We need to download Oracle patches and bug fixes then we need to create an Oracle support ticket. Oracle support team provided solutions to us regarding problems like the ORA-7445 error in the alert log, any patch download, etc.
Following are the steps involved in creating service request in Oracle:
1. Open Internet Explorer and go to the following URL:
2. It will open the welcome page of the Site and click on the sign button on the right side.
3. It will redirect to a new page for Username and Password.
Please enter your username and password.
4. The home page for the Oracle Support Site is open having different tabs on it. Select the Service request tab on it.
5. The Service Request page will show you the list of all open SRs.
To create a new service request, click on the Create SR button.
6. Then a new page will open as below:
Problem Summary: Write the problem Summary
Problem Description: Write about the detail of the problem or error you faced
In Sofware Tab:
Product: Select the database enterprise or standard.
Product version: Oracle database version for which you faced problem 11.2.0.4
Database Platform: choose the operating system version.
Problem Type: Choose the problem type like patching, ORA error
7. After filling click next, go to Solution tab. Select the option if you have any document otherwise, press continue and next is enabled at the right top, and click next.
8. Go to the More Detail tab, In this if you have log files and an error snapshot. Please attach it and go to the next button.
9. Choose the severity of the ticket and give your contact details.
10. Press Next to complete the process and it will show your ticket in the Service Request Tab:
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